After-Sales Support

Join the Ford Trucks family and get fast, reliable service and maintenance to protect your vehicle’s performance, safety and resale value. Ford Trucks experts know your vehicle inside out. With their professional, licensed servicing, your vehicle is safe and covered by warranty, right down to the last spare part. From the factory production line to after-sales maintenance, Ford Trucks is with you every step of the way.

Periodic Servicing

Neglecting your vehicle’s servicing requirements can lead to damage, reduced performance and higher repair costs. Keep an eye on your mileage and engine hour counter, and take advantage of the Ford Trucks guaranteed service and replacement offer a Service Contract. 

Be sure to have periodic servicing carried out on your vehicle. 
Stop small issues turning into costly problems; protect yourself and your vehicle. Be sure to take full advantage of your warranty and protect your vehicle's resale value.

Ford Trucks Periodic Servicing Strategy

There are two types of service contract options which Ford Trucks offer.

Regular Service contract
Comprehensive Service contract

Regular service contract
Covers all the recommended periodic services, which covers all the filter, lubricants and fluid etc.

Comprehensive Service Contract 
Covers Regular Maintenance (Periodic) Service   and offer includes:

    • V-belt and AC Belts
    • Brake pads
    • Clutch disks
    • Wiper blades
    • Fuses and Bulbs
    • Year extended warranty (2+1, 2+2 and 2+3)
The service intervals should not exceed the recommended periods stated below. This is to help protect both you and your vehicle, and to maintain its resale value.
Tractor and Road Trucks *600 Engine working hours / 30,000km / 1 year (*whichever occurs first)
Construction Series *600 Engine working hours / 30,000km / 1 year (*whichever occurs first)

Things to watch out for when using your Ford Trucks vehicle 

Air and Oil Filters 
  • For primary filter replacement periods, always check the warranty and service manual.
  • Only use oil and air filters approved by Ford.

Adding Oil 
  • Do not add oil until the oil level has fallen below the min. mark.
  • Avoid adding too much oil, making sure that the oil level does not cross the max. mark.
  • Add oil when the oil level indicator lights up.

  • Make sure your vehicle has a safety system that stops the starter motor from working when the vehicle is in gear.
  • Follow the instructions in the manual on starting the engine.
  • After starting the vehicle, do not rev the engine until the oil pressure has risen.
  • For the best traction results, make sure that you use your vehicle within the green zone of the revolution counter (1050-1600 RPM).
  • Before you stop the engine, keep it running idle for about a minute to make sure the turbo charge unit is well oiled.
  • For automatic transmission vehicles, try to drive using the automatic mode as much as possible.

Fuel Injection Pump 
  • Ensure that your vehicle’s fuel injection pump settings have been set by the factory and sealed.
  • Do not allow anyone except approved Ford Trucks service experts to change or replace it.

  • Empty the fluid from air tanks every day.

Differential Lock 
  • Contact your service center if your vehicle’s differential lock is not turned in and the differential lock lights are lit.
  • Do not use the differential lock at speeds above 20 km/h.

Differential Oil Change 
  • Before raising the cab, make sure the hand brake is engaged, the vehicle is in neutral and that the hood of the vehicle is open.
Note: For any repair, maintenance, servicing or part replacements, we recommend that you visit any of our extensive network of official service locations which use genuine Ford parts and services.
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